Respectful care is of increasing interest within reproductive, maternal, newborn, child, and adolescent health (RMNCAH) care. Concurrently, there has been a call for health systems to be accountable to the populations they serve for delivering quality care. This package of materials focuses on the role of social accountability in enhancing respectful care across RMNCAH.


  • A technical report that examines the empirical evidence and theoretical basis of social accountability interventions’ influence on respectful care across RMNCAH;
  • A companion technical brief on the use of social accountability approaches to improve respectful care in RMNCAH services; and
  • A research brief that presents a conceptual framework with a theoretical pathway from social accountability to respectful care in RMNCAH.

How to Use

Implementers can use this conceptual framework to design local-level social accountability interventions that engender improvements in respectful care. The conceptual framework also reveals what elements along the causal pathway from social accountability to respectful care might need further attention in order for enhanced respectful care to be achieved as a result of social accountability efforts. Researchers and evaluators can use this conceptual framework to assess how changes in context or moderating factors influence the success of social accountability and to evaluate the effectiveness of the conceptual framework itself.